Effective Date: 16 April 2025
Welcome to Ocean Deals. This Shopping Policy outlines the terms and conditions that govern your shopping experience on our website https://oceandeals.ie. By placing an order with us, you agree to be bound by these policies.
1. Ordering Process
How to Place an Order:
-
Browse our products and select the items you wish to purchase.
-
Add items to your shopping cart.
-
Proceed to checkout and follow the on-screen instructions.
-
Provide accurate billing, shipping, and contact information.
-
Confirm your order by clicking “Place Order.”
Order Confirmation:
Once your order is placed, you will receive an email confirmation containing your order details. Please review the information carefully; if you identify any errors, contact us immediately at accounts@oceanfm.ie.
2. Payment
Accepted Payment Methods:
We accept a variety of payment methods including major credit/debit cards (Visa, MasterCard, American Express, etc.) and other payment options displayed at checkout. All payments are processed securely using industry-standard encryption.
Payment Authorization:
Your payment method will be charged at the time of purchase. If your payment method cannot be authorized, we reserve the right to cancel your order.
3. Pricing and Taxes
Product Pricing:
All prices displayed on our Site are in € and are subject to change without notice. The price charged for a product will be the price in effect at the time you place your order.
Taxes:
Applicable taxes and fees will be added to your total during checkout. The exact amount of tax charged will depend on your shipping address and local tax regulations.
4. Shipping and Delivery
Shipping Methods and Costs:
We offer various shipping options at different price points. Shipping costs will be calculated at checkout based on the shipping destination and the weight and dimensions of your order.
Processing Times:
Orders are typically processed within 3 business days after receiving payment confirmation. During busy periods, processing times may be longer. You will receive an estimated delivery date upon completion of your order.
Delivery:
Shipping times vary based on your selected shipping method and destination. We are not responsible for delays caused by customs, carriers, or other third parties.
5. Returns, Exchanges, and Refunds
Returns and Exchanges:
-
If you are not completely satisfied with your purchase, you may be eligible for a return or exchange.
-
Please contact our customer service team within 4 days of receiving your order to initiate the process.
-
Items must be returned in their original condition and packaging.
Refunds:
-
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
-
If approved, your refund will be processed within a certain number of business days and applied to your original method of payment.
Non-Refundable Items:
Some items may be non-refundable due to hygiene or safety concerns. These items will be clearly marked on the product page.
6. Order Cancellations
Cancellation Policy:
-
You may cancel your order before it has been processed or shipped.
-
To cancel an order, please contact our customer service team immediately at accounts@oceanfm.ie or (071) 911 8110.
-
Once an order has been shipped, it cannot be canceled, and you will need to follow our returns process for any refunds.
7. Order Modifications
If you need to modify your order, such as changing the shipping address or updating your order details, please contact us as soon as possible. We will do our best to accommodate your request, though modifications may not be possible if the order has already been processed or shipped.
8. Limitation of Liability
Ocean Deals strives to provide accurate product descriptions and pricing information. However, errors may occur. We are not liable for any mistakes, inaccuracies, or inconsistencies in product descriptions, pricing, or availability, nor for any direct or indirect damages resulting from your purchase.
9. Contact Us
If you have any questions or need assistance regarding your order, please don’t hesitate to contact us through one of the following methods:
Ocean Deals
Email: info@oceandeals.ie
Address: Ocean FM Broadcast Centre, North West Business Park, Collooney, Co. Sligo.
Phone: (071) 9118110